At Moochies, we aim to process and deliver your orders as efficiently as possible.
1. Order Processing
Orders are generally processed after successful payment and order confirmation.
Processing times may vary depending on:
Product availability.
Order volume.
Weekends and public holidays.
Promotional periods.
Verification requirements.
Estimated processing time: 1 to 2 Business days
2. Delivery Time
After dispatch, estimated delivery time may vary according to the delivery location and courier service.
Estimated delivery: 5 to 6 Business days
Delivery estimates are indicative and may vary.
Remote locations, difficult-to-service areas, public holidays, adverse weather, courier disruptions and other circumstances may result in additional delays.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout.
Moochies may offer free shipping on selected orders, locations or promotional campaigns.
4. Tracking
Once an order has been dispatched, customers may receive tracking information through email, SMS, WhatsApp or another available communication channel.
5. Incorrect Address
Customers are responsible for providing the correct delivery address and contact information.
If an order is returned because of an incorrect or incomplete address or repeated delivery failure, additional shipping charges may apply for re-dispatch, where permitted.
6. Delayed Orders
If your order is delayed beyond the estimated delivery period, please contact our customer-support team with your order number.
We will coordinate with the relevant courier partner and provide available updates.
7. Damaged Packages
Customers should inspect the package upon delivery.
If the package appears visibly damaged or tampered with, please document the condition with photographs/videos and contact Moochies as soon as possible.
8. International Shipping
[CHOOSE ONE BEFORE PUBLISHING]
Moochies currently ships only within India. International shipping is not available unless expressly stated on the website.
9. Contact
For shipping-related questions:
Email: info@moochies.co.in
WhatsApp/Phone: +91 8879731450