At Moochies, we respect your privacy and are committed to protecting the personal information you provide while using our website.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.
This policy should be read together with our Terms & Conditions.
India's Digital Personal Data Protection framework includes the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.
1. Information We Collect
Depending on how you interact with our website, we may collect:
Personal information
Name
Mobile number
Email address
Billing address
Shipping address
City, state and postal code
Order information
Products purchased
Order value
Transaction status
Order history
Delivery information
Technical information
IP address
Browser type
Device information
Operating system
Website interaction information
Pages visited
Referring website
Communication information
If you contact us through email, WhatsApp, phone, social media or other channels, we may retain relevant information necessary to respond to your enquiry and provide customer service.
2. How We Use Your Information
We may use personal information to:
Process and fulfil orders.
Deliver products.
Process payments.
Provide customer support.
Process returns, exchanges and refunds.
Send order confirmations and delivery updates.
Respond to enquiries.
Prevent fraud and misuse.
Improve our website and products.
Analyse website performance.
Send marketing communications where permitted and applicable.
Comply with legal and regulatory obligations.
3. Payment Information
Payments may be processed through third-party payment gateways.
Your payment information may be handled directly by the applicable payment service provider according to its privacy policy and security practices.
Moochies does not require customers to share sensitive banking credentials through email, WhatsApp or social media.
4. Cookies
Our website may use cookies and similar technologies to:
Keep the website functioning.
Remember preferences.
Understand website usage.
Improve user experience.
Measure advertising performance.
Provide relevant marketing.
You can manage cookies through your browser settings and, where applicable, available website cookie controls.
5. Sharing Information
We may share necessary information with trusted service providers, including:
Payment processors.
Courier and logistics partners.
Website/e-commerce service providers.
Technology providers.
Analytics providers.
Marketing service providers.
Customer-support service providers.
We only share information where reasonably necessary for providing services, operating the business, complying with legal obligations or protecting our rights.
6. Legal Requirements
We may disclose information where required by applicable law, court order, governmental authority, regulatory requirement or lawful request.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and meeting legal or regulatory requirements.
9. Marketing Communications
Where applicable, we may send promotional communications about:
New collections.
Offers.
Sales.
Product launches.
Brand updates.
You may opt out of promotional communications by following the unsubscribe instructions or contacting us.
Transactional messages relating to your order may still be sent when necessary.
10. Children's Privacy
Our website is not intentionally directed toward children who are unable to legally consent to the processing of personal data under applicable law.
We do not knowingly seek to collect unnecessary personal information from children.
11. Your Rights
Subject to applicable law, you may have rights relating to your personal data, including rights to:
Access information concerning your personal data.
Request correction of inaccurate information.
Request deletion where legally applicable.
Withdraw consent where processing is based on consent.
Raise a grievance regarding processing of your personal information.
Requests may be submitted using the contact details below.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
Moochies is not responsible for the privacy practices of third-party websites. We recommend reviewing their respective privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes will be published on this page with the revised date.
14. Contact / Privacy Requests
For privacy-related questions or requests:
Moochies
Email: info@moochies.co.in
Phone/WhatsApp: 8879731450
Address: 161, Abdul Rehman St, Mumbai, Maharashtra 400003